Using a Pharmacy Near You
If you chose "Another pharmacy near you" in the booking form, please check with the pharmacy before your consultation. This page shows how, with a short message in Japanese you can show to the pharmacy staff.
What to Check
Before your consultation, please ask the pharmacy:
- whether they can fill a self-pay prescription (not covered by Japanese health insurance) that a clinic sends by fax after an online consultation, and
- when you can pick up the medicine.
How to Check
- Visit the pharmacy, or call it. If we have its phone number, it is shown in the pharmacy list in the booking form and in your confirmation email. If not, please check the pharmacy's website or map listing.
- If you do not speak Japanese, show the message below to the pharmacy staff on your phone.
- The same message is also in your confirmation email, with your name and appointment time added. If you have the email, you can show that instead.
- You can also ask your hotel's front desk to call the pharmacy for you.
Show This to the Pharmacy Staff
池川内科・神経内科（愛媛県東温市）のオンライン診療を受ける者です。日本語が話せないため、この文をお見せしています。
診察の後、池川内科からこちらの薬局へ自費（保険外）の処方せんを FAX でお送りし、原本は後日郵送します。お薬代は私がこちらで全額お支払いします。
① この処方せんで調剤していただけますか？
② お薬はいつ受け取れますか？
お手数ですが、お返事は「はい／いいえ」と、受け取れる日時を数字で書いて見せていただけると助かります。
ご不明な点は、池川内科 医師直通（080-7433-8296）へお問い合わせください。よろしくお願いいたします。
What this message says: "I will have an online consultation with Ikegawa Clinic. I do not speak Japanese, so I am showing you this message. After the consultation, the clinic will fax a self-pay prescription (not using health insurance) to this pharmacy and post the original later. I will pay the full cost of the medicine myself. (1) Can you fill this prescription? (2) When can I collect the medicine? Please answer yes or no, and write the date and time in numbers. If you have any questions, please call the doctor at Ikegawa Clinic."
The phone number in the message is for the pharmacy staff. If you have questions yourself, please message us on WhatsApp or LINE.
If the Pharmacy Cannot Help You
- If you have not booked yet, you can simply choose another pharmacy, or option 1 (Hanaseru Pharmacy), in the booking form.
- If you have already booked, you can choose another pharmacy near you. Please tell us its name on WhatsApp or LINE before your consultation.
- Or you can use our partner pharmacy, Hanaseru Pharmacy, instead. An English-speaking pharmacist explains your medicine online, and they deliver it to your address in Japan. You pay them directly: an English support fee of JPY 7,000 (tax included), the dispensing fee, the medicine and delivery. To change, please tell us on WhatsApp or LINE before your consultation.
After Your Consultation
- If the doctor prescribes medicine, we fax the prescription to the pharmacy and send the original by post.
- We cannot guarantee that the pharmacy can help you in English.
- The pharmacy sets its own fees, and you pay the pharmacy directly. This payment does not go through Ikegawa Clinic.
- We cannot prescribe narcotics or psychotropic drugs.
Ready to Start?
Already booked? You do not need to book again.