How to Book & FAQ
For first-time English-speaking patients
① Online consultation (recommended for English speakers, anywhere in Japan)
② In-person visit at our clinic in Toon City, Ehime Prefecture (limited days)
① Online Consultation Flow
- 1
Online Reservation
Book at reserve.ikegawa-clinic.com. ¥1,000 booking fee is charged to your credit card at the time of reservation (applied to your final bill).
- 2
Confirmation Email
You will receive a confirmation email with the Google Meet URL. Please have ID ready (passport, residence card, driver's license, or health insurance card) for first-time consultations.
- 3
Video Consultation (English or Japanese)
Join Google Meet at your appointment time. Initial consultations take 15–30 minutes. The physician will discuss your medical history, current condition, and treatment options.
- 4
Payment
After consultation, you will receive a payment email with a credit card link or bank transfer info. The ¥1,000 booking fee is deducted from the total. Payment is required within 7 days.
- 5
Medication Delivery
Once payment is confirmed, medication is shipped within 1–2 business days to your Japanese address. Injectables use cool delivery (refrigerated); tablets use regular shipping.
② In-Person Visit (Toon City, Ehime)
Walk-in visits are welcome during regular outpatient hours no appointment needed for general internal medicine, neurology, and rehabilitation (all insurance-covered).
For self-pay obesity treatment (Mounjaro / Wegovy / etc.): in-person consultation is available only during Dr. Masayuki Ikegawa's outpatient days (every Friday afternoon · 1st/3rd/5th Friday morning · 1st Saturday morning). Advance contact is required.
- Tel (reception, weekdays): 089-964-7787
- Tel (online care physician, 8:00–18:00): 080-7433-8296
- Official LINE
- Email: [email protected]
What to Prepare
For Online Consultation
- A device with a camera and microphone (smartphone, tablet, or PC)
- Stable internet connection and a quiet, private space
- Photo ID: passport, residence card, driver's license, or health insurance card
- List of your current medications (or photos of the packaging)
- A Japanese delivery address (medication is shipped within Japan only)
- Credit card for booking fee and final payment (Visa / JCB / Mastercard / AMEX / Diners)
For In-Person Visit (insurance-covered care)
- My Number Card (registered as health insurance card) or 資格確認書 (Eligibility Certificate)
- Medication notebook (お薬手帳) if you have one
- Referral letter and prior test results (if applicable)
✈️ For Visitors / Tourists in Japan
We accept online consultations from foreign visitors temporarily staying in Japan. Medication can be delivered to your hotel address within Japan as long as the hotel can receive and refrigerate the package on your behalf.
- Hotel delivery: Possible anywhere in Japan. Please confirm with your hotel in advance that they can accept a package on your behalf and refrigerate it (injectables require cool delivery).
- Total cost example: Medication + consultation fee ¥5,500 + shipping ¥2,000–3,000 (cool delivery).
- Maximum prescription: Up to 3 months at a time.
- Payment: Credit card (Visa / JCB / Mastercard / AMEX / Diners).
⚠️ Customs notice — taking medication out of Japan:
From Japan's side: No special Japanese export permit is required for personal-use prescription medication. Carry the English medical certificate we issue, your receipt, and the medication in its original packaging.
From your destination country's side: Rules vary widely — GLP-1 receptor agonists are restricted or banned in some countries (notably parts of the Middle East and some Asian countries). Please verify with your destination country's embassy / customs in advance. Full country-by-country summary on the Pricing page.
Frequently Asked Questions
✅ Medical certificate (English): Issued on request as part of the consultation fee. Note: as this is self-pay (private) treatment, the certificate cannot list a specific disease/diagnosis name — it states that the medication is for the patient's own use within the scope of self-pay treatment. 📄 View sample (PDF) ↓
❌ Copy of prescription: Not issued. We dispense medication in-house, so a separate prescription form is not generated.
From your destination country's side: Rules vary widely. GLP-1 receptor agonists (Mounjaro, Wegovy) are restricted or banned in some countries — please verify with your destination country's embassy or customs in advance. The clinic cannot take responsibility for confiscation at any customs. Full country list: see Pricing page.