How to Book & FAQ
For first-time English-speaking patients
① Online consultation (recommended for English speakers, anywhere in Japan)
② In-person visit at our clinic in Toon City, Ehime Prefecture (limited days)
① Online Consultation Flow
- 1
Online Reservation
Book at reserve.ikegawa-clinic.com. ¥1,000 booking fee is charged to your credit card at the time of reservation (applied to your final bill).
- 2
Confirmation Email
You will receive a confirmation email with the Google Meet URL. Please have ID ready A photo of your passport photo page is required for your first online consultation (uploaded during booking). A residence card, driver’s license or health insurance card cannot be used in place of it.
- 3
Video Consultation (English or Japanese)
Join Google Meet at your appointment time. Initial consultations take 15–30 minutes. The physician will discuss your medical history, current condition, and treatment options.
- 4
Payment
After consultation, you will receive a payment email with a credit card link or bank transfer info. The ¥1,000 booking fee is deducted from the total. Payment is required within 7 days.
- 5
Medication Delivery
Mounjaro and Wegovy: once payment is confirmed, we ship within 1–2 business days to your Japanese address by cool delivery (refrigerated). Other medicines, including tablets such as Rybelsus, are dispensed by the pharmacy you chose.
② In-Person Visit (Toon City, Ehime)
Walk-in visits are welcome during regular outpatient hours no appointment needed for general internal medicine, neurology, and rehabilitation (all insurance-covered).
For self-pay obesity treatment (Mounjaro / Wegovy / etc.): in-person consultation is available only during Dr. Masayuki Ikegawa's outpatient days (every Friday afternoon · 1st/3rd/5th Friday morning · 1st Saturday morning). Advance contact is required.
- Tel (reception, weekdays): 089-964-7787
- Tel (online care physician, 8:00–18:00): 080-7433-8296
- Official LINE
- Email: [email protected]
What to Prepare
For Online Consultation
- A device with a camera and microphone (smartphone, tablet, or PC)
- Stable internet connection and a quiet, private space
- Passport photo page — required for your first online consultation. You upload a photo of it during booking. Other IDs cannot be used in its place.
- A phone number you can be reached on while in Japan (your hotel’s front desk number is fine)
- A delivery address inside Japan, with its postal code (your hotel, or a friend / family member)
- List of your current medications (or photos of the packaging)
- Your medical history, and recent health check-up results if you have them (see the note below — no new check-up is needed)
- To continue medication from your home country: a prescription or other official document from your home country (see our approach)
- A Japanese delivery address (medication is shipped within Japan only)
- Credit card for booking fee and final payment (Visa / JCB / Mastercard / AMEX / Diners)
About your medical history and health check-up results
For Mounjaro, Wegovy, Rybelsus and some other medicines that need careful safety checks, our doctor reviews your medical history before prescribing. We kindly ask you to share it, and if you have recent health check-up results (for example, from an annual check-up in your home country or in Japan), please send a photo when you book. A prescription or medical record from your own doctor also helps.
You do not need to have a new check-up just for this appointment. If you do not have any results with you, please book as usual and tell the doctor at your consultation. Depending on your health, the doctor may need to confirm more information before prescribing some medicines.
For In-Person Visit (insurance-covered care)
- My Number Card (registered as health insurance card) or 資格確認書 (Eligibility Certificate)
- Medication notebook (お薬手帳) if you have one
- Referral letter and prior test results (if applicable)
✈️ For Visitors / Tourists in Japan
Before you book: our approach for international visitors
Our online consultations for visitors are mainly intended to help you continue the medication you use at home while you are in Japan. We prescribe after reviewing an official document from your home country, such as a prescription (this does not apply if you become unwell during your trip), and we prescribe the amount you need for your stay in Japan. Please read our approach before booking.
We accept online consultations from foreign visitors temporarily staying in Japan. Medication can be delivered to your hotel address within Japan as long as the hotel can receive and refrigerate the package on your behalf.
- Hotel delivery: Possible anywhere in Japan. Please confirm with your hotel in advance that they can accept a package on your behalf and refrigerate it (injectables require cool delivery).
- Total cost example (Mounjaro / Wegovy): Medication + consultation fee ¥5,500 + shipping ¥1,000–¥2,500 (cool delivery, depending on the delivery region; see the shipping table). For other medicines, see the Pricing page.
- Payment: Credit card (Visa / JCB / Mastercard / AMEX / Diners).
⚠️ Customs notice — taking medication out of Japan:
This is for reference if you take home any medication left over from your stay. We prescribe the amount you need for your stay in Japan (see our approach).
From Japan's side: No special Japanese export permit is required for personal-use prescription medication. Carry the English medical certificate we issue, your receipt, and the medication in its original packaging.
From your destination country's side: Rules vary widely — GLP-1 receptor agonists are restricted or banned in some countries (notably parts of the Middle East and some Asian countries). Please verify with your destination country's embassy / customs in advance. Full country-by-country summary on the Pricing page.
Frequently Asked Questions
✅ Medical certificate (English): Issued on request as part of the consultation fee. Note: as this is self-pay (private) treatment, the certificate cannot list a specific disease/diagnosis name — it states that the medication is for the patient's own use within the scope of self-pay treatment. 📄 View sample (PDF) ↓
❌ Copy of prescription: Not issued to you. For Mounjaro and Wegovy we dispense in-house, so no prescription form is issued. For other medicines, we send the prescription directly to the pharmacy you chose.
From your destination country's side: Rules vary widely. GLP-1 receptor agonists (Mounjaro, Wegovy) are restricted or banned in some countries — please verify with your destination country's embassy or customs in advance. The clinic cannot take responsibility for confiscation at any customs. Full country list: see Pricing page.